Privacy Policy – Quest

At Quest, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with Quest, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, billing and shipping addresses.
  • Account Information: If you create an account with us, we store your login credentials.
  • Browsing Information: We collect non identifiable data such as your IP address, browser type, and pages visited to improve your user experience.
  • Communication Information: Any information you provide when contacting us via email, forms, or customer service.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To provide customer support and respond to inquiries.
  • To comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data with trusted third parties, such as:

  • Service Providers: For payment processing, order fulfilment, and website maintenance.
  • Shipping Partners: To deliver your orders.
  • Legal Authorities: If required by law or to protect the rights, property, or safety of Quest or others.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These small files are stored on your device to help us recognise you, save your preferences, and track site usage. You can manage or disable cookies in your browser settings, but this may affect site functionality.

5. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted.

6. Protecting Your Information

We implement industry standard security measures to safeguard your personal data. This includes encryption, secure servers, and regular monitoring. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Payment Information

Quest does not store any payment or credit card information. All payments are processed securely via PayPal and Stripe. Quest does not have access to, or store, any financial information from our customers.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request the deletion of your personal information.
  • Opt out of receiving marketing communications.
  • Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at info@questclothes.co.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised. Please review this policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us at info@questclothes.co.uk

Thank you for trusting Quest. Your privacy matters to us.